Last Updated: 29/05/2026
Account Ownership: Each business is responsible for its own Culinary Key account and may grant access to unlimited users under that account.
Device Usage: Users must ensure the security of their devices when accessing the platform. Culinary Key is not responsible for device management unless specified in a separate agreement.
Compliance Responsibility: Culinary Key provides tools to assist with food safety and compliance. Users are solely responsible for ensuring their own legal and regulatory compliance with applicable UK food safety legislation.
Subscription Plans: Subscriptions are priced per site and are available on monthly or annual billing cycles.
Billing: Payments are processed securely through Stripe at the start of each billing period. Culinary Key does not store payment card details.
Trial Period: New accounts receive a 30-day free trial with full access to all features. No payment information is required to start a trial.
Renewal: Subscriptions renew automatically at the end of each billing period. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current period.
Refund Policy: If you were charged in error or forgot to cancel before renewal, contact us within 30 days of the charge and we will review your request.
Non-Payment: Accounts with failed payments will be suspended until payment is resolved.
Volume Pricing: Businesses with 6 or more sites qualify for a reduced per-site rate. Businesses with 11 or more sites should contact us for a tailored quote.
User Data Ownership: Users retain full ownership of their data. Culinary Key stores and processes data solely on behalf of users.
Data Storage: Data is stored securely using Google Firestore (Google Cloud).
Right to Be Forgotten: Users may request complete data deletion at any time, in compliance with UK GDPR.
Data Retention: Upon account cancellation, data will be retained for 90 days before permanent deletion.
Encryption & Security: Data is encrypted in transit. We follow industry best practices for platform security.
Third-Party Services: Culinary Key uses Stripe for payment processing and Google Analytics for aggregated usage analytics. We do not sell user data to third parties.
Uptime: Culinary Key aims for high availability but does not guarantee uninterrupted or error-free service.
Data Integrity: We rely on Google Cloud and Firestore for data integrity. Culinary Key is not liable for data loss beyond the protections provided by Google's cloud infrastructure.
Platform Changes: Culinary Key may introduce updates, new features, or changes to improve the platform. Continued use after updates constitutes acceptance of those changes.
Account Termination: You may terminate your account at any time. Your data will be retained for 90 days after termination and then permanently deleted, unless legally required to be retained longer.
Policy Updates: We may update these terms from time to time. Users will be notified of material changes and continued use constitutes agreement to the revised terms.
For any questions about these Terms & Conditions, please contact us at support@culinarykey.co.uk.
Culinary Key Ltd
Registered in England and Wales
Company No: 16256914
Registered Office: Available upon request
By using Culinary Key, you acknowledge that you have read and agree to these Terms & Conditions.
