Culinary Key

Culinary Key - Privacy Policy

Last Updated: 02/02/2025

1. Information We Collect

1.1 User & Business Information

- Name, email address, and password (for account creation and authentication).

- Business name, industry, and subscription plan details.

1.2 Tracking & Analytics Data

- We use Google Analytics to track usage patterns, page visits, and platform engagement.

- We may collect device information, browser type, and IP address for security monitoring and analytics.

1.3 Payment Information

- We use Stripe via Firebase for secure payment processing.

- Culinary Key does not store credit card details. All payment data is securely handled by Stripe.

1.4 Cookies & Tracking Technologies

- We use cookies for essential platform functionality, user authentication, and analytics.

- Users can manage cookie preferences via our cookie consent banner.

1.5 Mobile App & WebView Information

The Culinary Key mobile app uses a secure WebView to display the Culinary Key web platform within the app. All data processed within the mobile app follows the same rules and protections described in this Privacy Policy.

The mobile app does not collect any additional personal information beyond what is collected by the web platform.

If the app requests access to device features (such as the camera or file storage), this access will only be used to support platform functions such as uploading photos or documents. All permissions must be granted by the user.

2. How We Use Your Information

- Account Management: To create, maintain, and secure your user account.

- Subscription & Billing: To process payments and manage subscriptions.

- Platform Improvement: To analyze user behavior and enhance the Culinary Key platform.

- Marketing & Communication: To send newsletters, service updates, and promotional content (users can opt out at any time).

3. Legal Basis for Processing (GDPR)

- Performance of a Contract: We process data necessary to provide our services.

- Legitimate Interests: For analytics, fraud prevention, and service improvement.

- Consent: For marketing communications and cookies (users can withdraw consent at any time).

- Legal Obligations: To comply with tax, legal, and regulatory requirements.

4. Data Storage & Security

- All data is securely stored in Google Firestore (Google Cloud).

- We employ encryption during data transmission and at key security points.

- Users are responsible for securing their own account credentials.

4.1 Firebase Services

Culinary Key uses the following Google Firebase services to operate the platform and mobile app:

No Firebase service used by Culinary Key collects personal information for advertising or profiling.

5. User Rights & GDPR Compliance

5.1 Right to Access & Download Data

- Users can download audit records in PDF format via the platform.

- Larger data exports can be arranged upon request.

5.2 Right to Be Forgotten

- Users can request complete data deletion by contacting support.

- Account-related data will be permanently deleted 90 days after account termination.

5.3 Right to Data Portability

- Users may request a structured, machine-readable copy of their data.

5.4 Right to Object & Restrict Processing

- Users can opt out of marketing emails at any time.

- Cookie preferences can be adjusted via the cookie banner.

6. Third-Party Services & Data Sharing

We do not sell or share user data with third parties, except for essential services:

- Google Analytics: Used for tracking and performance monitoring.

- Stripe: Used for secure payment processing (Culinary Key does not store payment details).

6.1 Device Identifiers

When using the mobile app, Google Play Services and Firebase may collect device identifiers such as the Android advertising ID or installation ID. These identifiers are used solely for analytics, diagnostics, and fraud prevention.

Culinary Key does not use these identifiers for advertising, tracking, or profiling.

7. Cookies & Tracking

- Our platform uses cookies for session management, analytics, and personalization.

- Users are presented with a cookie consent banner that allows them to accept, decline, or customize cookie settings.

7.1 Analytics Opt-Out

Users may request removal from analytics tracking at any time by contacting support at support@culinarykey.co.uk. Where supported by the browser or device, users may also disable analytics cookies through their cookie preferences.

8. Data Retention Policy

- User data is retained for as long as necessary to provide services or meet legal obligations.

- Account data is deleted 90 days after account closure, unless legally required to retain it.

9. Changes to This Privacy Policy

- We may update this Privacy Policy periodically.

- Users will be notified of significant changes, and continued use of our platform indicates acceptance of these updates.

10. Contact Us

For any privacy-related inquiries, please contact us at [support@culinarykey.co.uk].

By using Culinary Key via the website or mobile app, you acknowledge that you have read, understood, and agree to this Privacy Policy.